Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.