Administrative Office Management, Short Course,9780538727693

Administrative Office Management, Short Course

by
Edition: 13th
ISBN13: 9780538727693
ISBN10: 0538727691
Format: Paperback
Pub. Date: 2004-04-21
Publisher(s): South-Western Educational Pub
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Summary

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment. The Short Course contains 15 chapters, as opposed to 20 chapters in the Complete Course.

Table of Contents

PART 1 INDENTIFYING BASIC CONCEPTS AND TRENDS 2(124)
CHAPTER 1 THE EVOLUTION OF MANAGEMENT PRACTICES
4(30)
The Role of Management in the Workplace
6(1)
The Administrative Manager Position
6(1)
Schools of Management Thought
7(7)
Levels and Skills of Management
14(2)
Functions of Management
16(8)
Basic Principles of Management
24(3)
The Changing Workplace
27(3)
Summary
30(4)
CHAPTER 2 HANDLING ADMINISTRATIVE MANAGEMENT CHALLENGES
34(26)
Challenges That Affect Administrative Managers
36(8)
Managing the "Infotech" Workers
44(4)
Staying Challenged as an Administrative Manager
48(8)
Summary
56(4)
CHAPTER 3 ADMINISTRATIVE MANAGEMENT ACTIVITIES IN THE WORKPLACE
60(22)
The Changing Role of the Administrative Professional
62(6)
Scope of Administrative Manager's Skill Set
68(10)
Summary
78(4)
CHAPTER 4 EMERGING ELEMENTS IMPACTING ADMINISTRATIVE MANAGEMENT PRACTICES
82(26)
Workplace Trends
84(2)
Managing Changes in the Workplace
86(3)
The Look of Current Organizations
89(3)
Reshaping the Organizational Chart
92(2)
Developing Change Management Skills
94(3)
Alternative Work Styles
97(7)
Summary
104(4)
CHAPTER 5 MANAGING INFORMATION, TECHNOLOGY, AND TRAINING IN THE WORKPLACE
108(18)
Networked Systems in the Office
110(2)
Networks and the Virtual Business Environment
112(3)
Technology and Updating Workplace Training Needs
115(7)
Summary
122(4)
PART 2 MANAGING HUMAN RESOURCES IN THE WORKPLACE 126(126)
CHAPTER 6 STAFFING PRACTICES: EMPLOYMENT LAWS AND JOB ANALYSIS
128(22)
Laws Affecting Human Resources Management
130(10)
Job Analysis
140(6)
Summary
146(4)
CHAPTER 7 ON-THE-JOB EMPLOYEE PRACTICES
150(32)
Employee Recruitment
152(2)
Employee Selection
154(9)
Employee Orientation
163(4)
Employee Training
167(3)
Counseling and Disciplining Employees
170(2)
Performance Appraisals
172(4)
Employee Turnover and Retention
176(2)
Summary
178(4)
CHAPTER 8 EMPLOYEE COMPENSATION, RECOGNITION, AND COMPANY POLICIES
182(26)
Employee Compensation and Benefits
184(7)
Promoting Employees
191(1)
Policies, Procedures, Rules, and Handbooks
192(4)
Terminations and Layoffs
196(5)
Labor Unions
201(3)
Summary
204(4)
CHAPTER 9 HEALTH-RELATED AND OTHER WORKPLACE ISSUES
208(20)
Health-Related Work Issues
210(8)
Other Workplace Issues
218(6)
Summary
224(4)
CHAPTER 10 WORK ETHICS AND BUSINESS ETIQUETTE ISSUES
228(24)
Corporate Values and Business Ethics
230(4)
Loyalty in the Workplace
234(3)
Business Etiquette and Behavior
237(5)
Business Attire and Image Skills
242(3)
International Politeness
245(4)
Summary
249(3)
PART 3 PRACTICING LEADERSHIP AND COMMUNICATION SKILLS 252(60)
CHAPTER 11 LEADERSHIP, MOTIVATION, AND PROBLEM-SOLVING IN ORGANIZATIONS
254(28)
Effective Leadership
256(7)
Staff Motivation
263(9)
Power, Office Politics, and Motivation
272(2)
Decision-Making and Problem-Solving
274(4)
Summary
278(4)
CHAPTER 12 GROUP DYNAMICS, TEAMWORK, AND CONFLICT ISSUES
282(30)
The Nature of Groups and Team-Building Considerations
284(5)
Conflict Resolutions
289(7)
Conflict Issues in Action
296(11)
Office Manuals and Procedures
307(2)
Summary
309(3)
PART 4 MANAGING ESSENTIAL ADMINISTRATIVE SERVICES 312(80)
CHAPTER 13 OFFICE DESIGN, SPACE, AND HEALTH ISSUES
314(24)
Office Design Issues
316(8)
Office Ergonomics and Health Factors
324(5)
Recognizing and Preventing Computer Injuries
329(5)
Summary
334(4)
CHAPTER 14 MANAGING WORKPLACE SAFETY
338(24)
Scope of Safety Management
340(5)
Safety Policies
345(2)
Pre-employment Background Checks
347(2)
Preventing Workplace Violence
349(7)
In the Aftermath of Workplace Violence
356(2)
Summary
358(4)
CHATPER 15 OTHER WORKPLACE PRODUCTIVITY SYSTEMS
362(30)
Document Management Systems
364(6)
Copier and Multi-Function Device Systems
370(6)
Telephone Systems
376(3)
Mailing Systems
379(3)
Accounting Systems
382(1)
Other Automated Office Equipment Systems
383(5)
Summary
388(4)
ENDNOTES 392(8)
GLOSSARY 400(10)
INDEX 410

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