Beyond the Wall of Resistance Why 70% of All Changes Still Fail--and What You Can Do About It

by Maurer, Rick

Edition: 2nd

ISBN13: 9781885167729

ISBN10: 1885167725

Format: Paperback

Pub. Date: 2010-06-16

Publisher(s): Bard Press

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Customer Reviews

Great book, MUST read it. April 16, 2011
by A.Mark

This must be the benchmark for management reading on change. The brilliance of this textbook is the simplicity in which a complex topic like change is described. It almost makes understanding change easy. Of particular interest is his description of the 3-levels of resistance. Where others treat the subject as theory, Rick hits it head on with real-life examples and approaches of how to turn resistance it into a constructive force. Congrats, Rick, on a terrific textbook, and thanks ecampus for shipping this rental textbook in a great condition at the estimated time.

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Beyond the Wall of Resistance Why 70% of All Changes Still Fail--and What You Can Do About It: 5 out of 5 stars based on 1 user reviews.

Summary

Companies that don't change die. Change is everyday corporate life - plans for cost cutting, restructuring, new technology, quality improvement, new products/services are ongoing challenges in companies of all sizes. Resistance is a huge roadblock. This real-world guide shows frustrated managers how to build support for change and stay competitive. Practical approaches with new case studies show how to deal with resistance in a way that retains strong working relationships while achieving successful change.

Dedication	p. 7
Why Most Changes Fail	p. 11
Four of the Biggest Mistakes Leaders Make	p. 12
There Is Good News	p. 14
The Stages of a Successful Change and What Disrupts It	p. 17
The Cycle of Change	p. 18
What Disrupts Forward Movement	p. 22
The Stages of Change	p. 26
Creating Conditions for Change	p. 28
Bridging the Gap	p. 30
Knowing What to Do	p. 31
Why People Support You and Why They Resist	p. 33
What Is Resistance?	p. 34
Why People Resist You	p. 38
I Don't Get It	p. 38
I Don't Like It	p. 39
I Don't Like You	p. 41
The Positive Side of the Three Levels	p. 42
How to Recognize Resistance	p. 44
Bridging the Gap	p. 49
An Interview	p. 50
The Danger of Knee-Jerk Reactions	p. 53
Knee-Jerk Reactions	p. 55
Why the Knee-Jerks Seldom Work	p. 59
Working with Your Own Knee-Jerk Reactions	p. 61
Bridging the Gap	p. 61
An Interview	p. 62
Ignore the Context at Your Peril	p. 65
Why We Miss the Context	p. 66
Bad Apples or Bad Barrels?	p. 67
Looking at the Context	p. 68
Bridging the Gap	p. 83
Bridging the Knowing-Doing Gap	p. 85
How to Make a Compelling Case for Change	p. 87
What Most Successful Changes Have in Common	p. 88
What Does It Mean to Make a Case for Change?	p. 89
What to Avoid	p. 90
What It Takes to Make a Compelling Case	p. 95
Bridging the Gap	p. 102
How You Know You've Made a Compelling Case	p. 104
How to Get Started on the Right Foot	p. 105
What Does It Mean to Get Started on the Right Foot?	p. 107
What to Avoid	p. 108
What It Takes to Get Started on the Right Foot	p. 111
Bridging the Gap	p. 117
How You Know You've Started on the Right Foot	p. 119
An Interview	p. 120
How to Keep Change Alive	p. 123
What Does It Mean to Keep Change Alive?	p. 124
Things to Avoid	p. 125
What It Takes to Keep Change Alive	p. 128
Contract with Other Leaders	p. 132
Building Capacity for the Next Time and the Time After That	p. 134
The Possibility of an Organization Where Capacity for Change Is a Given	p. 136
Bridging the Gap	p. 138
How to Tell When You've Succeeded in Keeping Change Alive	p. 139
Getting Back on Track	p. 141
What It Means to Get Back on Track	p. 142
What to Avoid	p. 142
What It Takes to Get Back on Track	p. 143
Bridging the Gap	p. 156
How You Can Tell You Are Back on Track	p. 158
An Interview	p. 158
Narrowing the Gap the Next Time	p. 161
Expanding Your Ability to Apply What You've Learned	p. 163
Working with Your Own Team	p. 164
Evaluating an Approach to Change	p. 165
Working with Consultants	p. 167
Choosing Someone to Lead a Project	p. 169
Supervising Someone Who Is Leading a Change	p. 169
Guiding Your Own Actions	p. 170
Moving Toward Mastery	p. 173
Shift Your Intention, Change the Outcome	p. 175
An Interview	p. 180
Building the Skills You Need	p. 183
Getting the Support You Need to Practice Deliberately	p. 188
Endnotes	p. 189
Resources	p. 192
Toolkit Index	p. 193
Index	p. 196
Acknowledgments	p. 205
About the Author	p. 207
Order Information	p. 208
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