Consumer Panels

by ;
Edition: 2nd
Format: Paperback
Pub. Date: 2002-07-01
Publisher(s): South-Western Educational Pub
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Summary

Consumer Panels is the definitive work on the topic. By integrating cutting-edge academic research with global best practices, Consumer Panels provides data-driven tips on reducing reactivity and burnout, improving recruitment and retention, and cutting costs while increasing data quality. In addition, the book provides research-based guidance on reducing biases in electronic panels and on anticipating future developments in panel research.For expert market researchers, it provides new tips, ideas, and state-of-the-art innovations for leveraging both online and offline panels. For brand managers, it provides clear guidance on how to better understand consumers with less cost, time, and effort. For academics, it provides advice on how to develop and use convenience panels to answer difficult questions about purchase trends and consumption patterns.

Table of Contents

Dedication v
Author Bios vi
Acknowledgments ix
Introduction xi
Why a New Edition?
xi
Organization and Structure
xii
Leveraging a Consumer Panel
1(18)
What Are Consumer Panels?
1(2)
The Uses of Continuous Consumer Panels
3(2)
The Uses of Discontinuous Consumer Access Panels
5(1)
The Power of Causality, Control, and Disaggregation
6(2)
What Are the Key Challenges for Panels?
8(3)
A Brief History of Panels
11(2)
Major Full-Service Panel Operations
13(4)
The Format of this Book
17(2)
Conventional and Creative Uses of Consumer Panels
19(26)
Consumer Purchase and Consumption Behavior
20(2)
Marketers' Uses of Continuous Panel Data
22(15)
Academic Uses of Consumer Panels
37(3)
Marketers' Uses of Discontinuous Panel Data
40(4)
Summary
44(1)
How Are Consumer Panels Biased?
45(24)
Sample Cooperation in Consumer Panels
46(2)
Sample Biases in Offline Panels
48(6)
Sample Biases in Online Panels
54(4)
Estimating and Correcting Panel Biases
58(6)
Panel Maintenance Policies
64(3)
Summary
67(2)
Courting Panelists and Collecting Data
69(29)
Panel Recruiting
70(10)
Panel Compensation and Retention
80(7)
Frequency of Data Collection
87(3)
Diary Forms and Panel Cooperation
90(6)
Length of Diary Form
96(1)
Summary
97(1)
Improving Panel Accuracy and Reporting
98(22)
What Are the Sources of Reporting Errors?
98(2)
Assessing Reporting Accuracy
100(6)
How Can Changes in Question Wording Influence Accuracy?
106(1)
How Can Changes in the Number of Questions Influence Accuracy?
107(3)
How Accurate Are Diary Records Compared with Survey Recall?
110(8)
Summary
118(2)
The Accidental Conditioning of Consumer Panels
120(12)
The Big Picture of Conditioning
121(1)
Recruitment-Related Conditioning
122(1)
The Three Forms of Short-Term Conditioning
123(7)
The Long-Term Effects of Conditioning
130(1)
Summary
131(1)
Processing Data and Projecting Results
132(13)
Coding Panel Data
133(4)
Preparing the Data File
137(2)
Using Panel Data to Make Projections to General Populations
139(3)
Preparing the Report
142(1)
Summary
143(2)
The Costs of Operating a Panel
145(14)
Cost Components of Data Collection
146(8)
Costs of Data Processing and File Maintenance
154(2)
Costs of Report Preparation and Analysis
156(1)
The Cost of Consumer Panels Relative to Alternatives
157(1)
Summary
158(1)
Choosing a Consumer Panel Service
159(10)
Twelve Points in Choosing a Panel Service
159(9)
Summary
168(1)
Building a Successful Convenience Panel
169(23)
Ideas for Leveraging Convenience Panels
170(3)
How Can Convenience Panelists Be Recruited?
173(7)
How Should Panelists Be Compensated?
180(5)
How Can Panelists Be Retained?
185(3)
How Can the Costs of Convenience Panels be Minimized?
188(2)
Summary
190(2)
Predicting the Future
192(19)
Predicting the Future: Richer Experiences and Richer Data
193(6)
Future Fears
199(5)
Recommendations for Future Consumer Panel Researchers
204(5)
Summary
209(2)
References 211(4)
Recommended Readings 215(10)
Index 225

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