For courses in medical clerical and administrative medical assisting.

The authoritative guide to the skills and issues of medical office management
Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.

Christine Malone, MHA, MBA, CMPE, CPHRM, FACHE, EdD, studied management practice and theory at Henry Cogswell College, receiving her Bachelor of Science in Professional Management. She continued her education at the University of Washington, obtaining her Master of Science in Health Administration (MHA). Christine then went on to complete her MBA at Northcentral University, and her Doctorate in Applied Leadership (EdD) at City University of Seattle.

Christine has over 25 years of experience in the healthcare field, having spent time working as a dental assistant, medical receptionist, X-ray technician, medical clinic director for both primary and specialty care, director of hospital services, and as a consultant to healthcare providers, focusing on strategic management, efficient office flow, and human resource management. Since 2004, Christine has been teaching within the Health Professions Department at Everett Community College in Washington State. There she teaches Medical Office Management, Computer Applications in the Medical Office, Medical Practice Finances, Intercultural Communication in Healthcare, Healthcare Risk Management, and Medical Law and Ethics. Christine is the author of Administrative Medical Assisting: Foundations and Practice and the coauthor of Comprehensive Medical Assisting: Foundations and Practice.

Christine has achieved certifications in numerous professional groups, including the American College of Healthcare Executives, the American Society for Healthcare Risk Management, and the American College of Medical Practice Executives. She is also a member of many other professional associations, including the Washington State Healthcare Executive Forum, the Medical Group Management Association, the Healthcare Quality Association, the American Association of Healthcare Administrative Management, the Health Care Administrators Association, and the Healthcare Financial Management Association. Christine has been the guest speaker at various events on healthcare issues and in continuing education meetings across the country and has received her certification as a Certified Professional Instructor, certification in vocational teaching, and pediatric palliative care training.

1. Today’s Healthcare Environment
2. Duties of the Medical Office Manager
3. Communications in the Medical Office
4. Managing the Front Office
5. Appointment Scheduling
6. Medical Records Management
7. Legal and Ethical Issues in Managing the Medical Office
8. Personnel Management
9. Regulatory Compliance in the Healthcare Setting
10. Use of Computers in the Medical Office
11. Office Policies and Procedures
12. Accounting and Payroll in the Medical Office
13. Billing and Collections
14. Health Insurance
15. Procedural and Diagnostic Coding
16. Quality Improvement and Risk Management
17. Marketing the Medical Office

Appendices
A. Internet Websites for Healthcare Professionals
B. Sample Medical Office Policy and Procedure Manual
C. Guidelines for Documenting in the Medical Record to Ensure Proper Coding
D. Answers to Chapter Case Study Questions
E. Registered Medical Assistant (RMA) Task List
F. CMA (AAMA) Occupational Analysis
G. Medical Terminology Word Parts