| Introduction |
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1 | (6) |
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1 | (2) |
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3 | (1) |
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Conventions Used in This Book |
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3 | (1) |
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3 | (1) |
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How This Book Is Organized |
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4 | (2) |
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4 | (1) |
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Part II: Preparing Your Speech |
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4 | (1) |
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Part III: Making Your Speech Sparkle |
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5 | (1) |
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Part IV: Delivering Your Speech |
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5 | (1) |
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Part V: Common Speaking Situations |
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5 | (1) |
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Part VI: The Part of Tens |
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6 | (1) |
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6 | (1) |
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6 | (1) |
| Part I: Getting Started |
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7 | (42) |
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Chapter 1: Giving a Speech |
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9 | (6) |
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Finding Out What You Need to Know |
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9 | (1) |
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Getting down the preliminaries |
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9 | (1) |
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10 | (1) |
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10 | (1) |
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10 | (1) |
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Selecting the right material |
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10 | (1) |
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Starting and ending your speech |
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10 | (1) |
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11 | (1) |
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Making sure your speech makes sense |
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11 | (1) |
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11 | (1) |
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11 | (1) |
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11 | (1) |
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12 | (1) |
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12 | (1) |
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12 | (1) |
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12 | (1) |
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Preparing for Special Speaking Situations |
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12 | (2) |
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13 | (1) |
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13 | (1) |
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Introducing other speakers |
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13 | (1) |
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Speaking on panels or roundtables |
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13 | (1) |
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14 | (1) |
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Speaking at international meetings |
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14 | (1) |
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Participating in virtual meetings |
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14 | (1) |
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14 | (1) |
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Chapter 2: Getting Ready to Speak |
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15 | (12) |
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Making Important Preparations |
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15 | (5) |
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Deciding whether you should speak |
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15 | (1) |
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Figuring out why you're speaking |
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16 | (1) |
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17 | (1) |
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Getting the essential information |
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17 | (2) |
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19 | (1) |
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20 | (3) |
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20 | (1) |
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Discovering what the audience is thinking |
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21 | (1) |
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Finding out what the audience knows |
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22 | (1) |
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Relating to Your Audience |
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23 | (4) |
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Putting your audience in the picture |
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23 | (3) |
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Highlighting the benefits |
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26 | (1) |
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Chapter 3: Making the Most of Research |
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27 | (12) |
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27 | (6) |
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Mining yourself for material |
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28 | (1) |
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29 | (1) |
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30 | (1) |
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Reading The Wall Street Journal |
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30 | (2) |
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Pulling info from the Day and Date Book |
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32 | (1) |
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Perusing Chase's Calendar of Events |
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32 | (1) |
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32 | (1) |
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Getting Someone Else to Do Your Research - For Free |
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33 | (1) |
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Checking out reference librarians |
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33 | (1) |
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Talking to museum research staff |
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34 | (1) |
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Using government public information officers |
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34 | (1) |
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34 | (5) |
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Rustling up the three best Web sites |
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35 | (1) |
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Getting the most out of Web researching |
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36 | (1) |
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37 | (1) |
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Picking up performing tips |
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38 | (1) |
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Chapter 4: Organizing Your Speech |
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39 | (10) |
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Selecting Material to Include |
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39 | (1) |
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Following Patterns of Organization |
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40 | (3) |
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40 | (1) |
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Checking out commonly used patterns |
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41 | (2) |
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43 | (1) |
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43 | (2) |
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Figuring out when to start your outline |
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44 | (1) |
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Deciding the number of points to include |
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44 | (1) |
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45 | (2) |
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Setting the length of your speech |
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45 | (1) |
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46 | (1) |
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Organizing Your Speech Effectively |
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47 | (2) |
| Part II: Preparing Your Speech |
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49 | (34) |
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Chapter 5: Body Building: Strengthening the Content of Your Speech |
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51 | (12) |
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Making Appeals to Your Audience |
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51 | (1) |
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51 | (1) |
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52 | (1) |
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Finding Solid Forms of Support |
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52 | (11) |
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Mastering the art of storytelling |
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53 | (2) |
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Making an impact with quotations |
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55 | (1) |
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56 | (2) |
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Clearing the air with definitions |
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58 | (2) |
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Unlocking concepts with analogies |
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60 | (1) |
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Getting heard with examples |
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60 | (3) |
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Chapter 6: Getting Off on the Right Foot: Introductions |
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63 | (12) |
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Discovering What the Introduction Must Do |
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63 | (1) |
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Creating the Perfect Introduction |
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64 | (4) |
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Answering audience questions |
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64 | (1) |
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Including necessary background |
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64 | (1) |
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Using greetings and acknowledgments |
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65 | (1) |
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Making your introduction the right length |
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65 | (1) |
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Writing out your introduction |
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65 | (1) |
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Using the show biz formula |
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66 | (1) |
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66 | (2) |
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Getting Started in Fifteen Fabulous Ways |
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68 | (7) |
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68 | (1) |
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Using rhetorical questions |
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68 | (1) |
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Using a story or anecdote |
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69 | (1) |
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Using a startling statistic |
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69 | (1) |
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70 | (1) |
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70 | (1) |
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Using something that happened today |
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71 | (1) |
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Using the title of your speech |
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72 | (1) |
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72 | (1) |
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Showing your knowledge of your audience |
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72 | (1) |
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73 | (1) |
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Emphasizing the subject's importance |
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73 | (1) |
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Referring to the occasion |
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74 | (1) |
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Relating your talk to previous talks |
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74 | (1) |
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Chapter 7: All's Well That Ends Well: Conclusions |
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75 | (8) |
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Making Your Conclusion Work |
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76 | (1) |
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Creating the Perfect Conclusion |
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76 | (3) |
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Cueing the audience in advance |
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76 | (1) |
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Making it sound like a conclusion |
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77 | (1) |
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77 | (1) |
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77 | (1) |
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Making the last words memorable |
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77 | (1) |
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Announcing your availability |
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78 | (1) |
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78 | (1) |
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79 | (6) |
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Referring back to the opening |
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79 | (1) |
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79 | (1) |
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79 | (1) |
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80 | (1) |
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80 | (1) |
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Telling the audience what to do |
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81 | (1) |
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81 | (2) |
| Part III: Making Your Speech Sparkle |
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83 | (34) |
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Chapter 8: Making Sense of Your Speech |
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85 | (8) |
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Editing Your Speech - Pain-free |
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85 | (3) |
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Using conversational language |
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85 | (1) |
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Reading your speech out loud |
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86 | (1) |
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Keeping the language simple |
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86 | (1) |
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87 | (1) |
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87 | (1) |
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87 | (1) |
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87 | (1) |
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Getting rid of clichés and buzzwords |
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88 | (1) |
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88 | (1) |
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Avoiding foreign words and phrases |
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88 | (1) |
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88 | (5) |
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Figuring out how to use transitions |
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89 | (1) |
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Managing the transition mission |
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89 | (2) |
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Avoiding common transition mistakes |
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91 | (2) |
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Chapter 9: Getting the Words Right |
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93 | (8) |
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Honing Your Tone and Style |
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93 | (3) |
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Polishing your word choice |
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94 | (1) |
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94 | (1) |
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Figuring out how to use jargon |
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95 | (1) |
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96 | (1) |
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Spicing Up Your Speech with Classic Rhetorical Devices |
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96 | (5) |
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97 | (1) |
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97 | (1) |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (1) |
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100 | (1) |
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Chapter 10: Making Eye Contact Count: Visual Aids |
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101 | (16) |
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101 | (2) |
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Choosing a type of chart or graph |
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102 | (1) |
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Making effective charts and graphs |
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102 | (1) |
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Making Use of Slides, Overheads, and PowerPoint |
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103 | (4) |
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103 | (1) |
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104 | (1) |
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104 | (1) |
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Discovering simple design rules |
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105 | (2) |
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107 | (2) |
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Avoiding common flipchart mistakes |
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107 | (1) |
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Using flipcharts effectively |
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108 | (1) |
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Creating Great Video (And Audio) |
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109 | (3) |
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109 | (2) |
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Utilizing audio in your speeches |
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111 | (1) |
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Making an Impact with Multimedia |
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112 | (3) |
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Multimedia equipment you need |
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112 | (1) |
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Software for multimedia presentations |
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113 | (1) |
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Getting permission to use content |
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114 | (1) |
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Wowing Your Audience with Simple Multimedia Techniques |
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115 | (1) |
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Hitting a Home Run with Handouts |
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115 | (4) |
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Making handouts that get a hand |
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115 | (1) |
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Including the right information |
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116 | (1) |
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Knowing when to give them out |
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116 | (1) |
| Part IV: Delivering Your Speech |
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117 | (62) |
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Chapter 11: Overcoming Stage Fright |
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119 | (10) |
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Changing Your Perceptions |
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120 | (3) |
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Realizing how your audience really feels |
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120 | (1) |
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Visualizing success like a pro |
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121 | (1) |
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Talking yourself into a great speech |
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121 | (2) |
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Transforming Terror to Terrific |
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123 | (2) |
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Discovering stress-busting exercises |
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123 | (1) |
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Discovering the real secret: Don't look nervous |
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124 | (1) |
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Preventing and Handling Stage Fright |
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125 | (4) |
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Writing out your intro and conclusion |
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125 | (1) |
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Anticipating problems and preparing solutions |
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126 | (1) |
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126 | (1) |
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126 | (1) |
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Don't apologize for nervousness |
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127 | (1) |
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127 | (1) |
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Practicing makes perfect - and confident |
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127 | (2) |
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Chapter 12: Body Language: What's Out, What's In, and What's International |
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129 | (18) |
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Understanding Body Language |
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129 | (7) |
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Sending a message with facial expressions |
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130 | (1) |
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Punctuating your speech with posture |
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131 | (1) |
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Giving the right message with gestures |
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132 | (2) |
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134 | (2) |
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136 | (1) |
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137 | (2) |
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Getting the right image across |
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138 | (1) |
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Dressing for informal meetings |
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138 | (1) |
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Mastering Physical Positioning and Movement |
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139 | (5) |
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Managing entrances and exits |
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139 | (2) |
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141 | (1) |
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Getting into the power position |
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142 | (1) |
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142 | (1) |
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Using the podium effectively |
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143 | (1) |
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Paralanguage: What Your Voice Says about You |
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144 | (3) |
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Chapter 13: Handling Questions |
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147 | (18) |
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148 | (3) |
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148 | (1) |
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Answering questions at the end |
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148 | (1) |
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Avoiding letting a few people dominate |
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148 | (1) |
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Letting the questioner ask a question, not give a speech |
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149 | (1) |
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Listening to the question |
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149 | (1) |
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150 | (1) |
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Guessing isn't the answer |
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150 | (1) |
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151 | (1) |
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Coming Up with a Perfect Answer |
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151 | (4) |
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Treating the questioner properly |
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152 | (1) |
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153 | (2) |
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155 | (1) |
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Using Question-Handling Techniques |
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155 | (3) |
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156 | (1) |
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156 | (1) |
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156 | (1) |
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157 | (1) |
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Putting the question in context |
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157 | (1) |
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157 | (1) |
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Dealing with Common Types of Questions |
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158 | (1) |
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Responding to Special Situations |
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159 | (2) |
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Handling Hostile Questions |
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161 | (4) |
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Identifying hostile questions |
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161 | (1) |
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Heading them off at the pass |
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162 | (1) |
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Dealing with hostile questions |
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162 | (3) |
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Chapter 14: Handling the Audience |
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165 | (14) |
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Reading an Audience's Reaction |
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165 | (2) |
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Checking the energy level |
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165 | (1) |
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166 | (1) |
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Asking questions to gauge the audience |
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166 | (1) |
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Making the Audience Comfortable |
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167 | (1) |
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Handling a Tough Audience |
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168 | (7) |
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Examining types of tough audiences |
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168 | (4) |
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172 | (2) |
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Dealing with other distractions |
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174 | (1) |
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Handling a Nonresponsive Audience |
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175 | (6) |
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Stocking your first-aid kit |
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176 | (2) |
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Getting a volunteer from the audience |
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178 | (1) |
| Part V: Common Speaking Situations |
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179 | (58) |
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Chapter 15: Speaking to the City Council and School Board |
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181 | (8) |
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181 | (2) |
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181 | (1) |
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182 | (1) |
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182 | (1) |
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Maximizing Your Effectiveness |
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183 | (3) |
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183 | (1) |
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184 | (2) |
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Avoiding the Five Biggest Turnoffs for Public Officials |
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186 | (3) |
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186 | (1) |
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187 | (1) |
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187 | (1) |
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187 | (1) |
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Don't be a professional complainer |
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187 | (2) |
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Chapter 16: Small Talk: Impromptu Speaking and Introducing Other Speakers |
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189 | (8) |
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Say a Few Words: Giving Impromptu Speeches |
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189 | (4) |
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190 | (1) |
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190 | (1) |
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191 | (2) |
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Introducing Other Presenters |
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193 | (4) |
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Finding information about the speaker |
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193 | (1) |
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Making a speaker (and yourself) look good |
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194 | (1) |
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Avoiding introduction errors |
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195 | (2) |
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Chapter 17: Panels and Roundtables |
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197 | (8) |
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197 | (5) |
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Winning the inevitable comparison |
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197 | (2) |
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Maintaining control of your message |
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199 | (3) |
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Participating in a Roundtable |
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202 | (3) |
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Figuring out the roundtable format |
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202 | (1) |
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Starring in a roundtable discussion |
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203 | (2) |
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205 | (12) |
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205 | (2) |
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Discovering types of debates |
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205 | (1) |
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Recognizing key debate terms |
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206 | (1) |
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Supporting an argument with evidence |
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206 | (1) |
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Arguing in the Affirmative |
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207 | (1) |
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207 | (1) |
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208 | (1) |
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Arguing Against the Affirmative |
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208 | (3) |
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208 | (1) |
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209 | (1) |
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209 | (1) |
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Examining other lines of attack |
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210 | (1) |
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211 | (2) |
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211 | (1) |
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211 | (1) |
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212 | (1) |
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Pre-empting opposing arguments |
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212 | (1) |
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Avoiding repeating evidence |
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212 | (1) |
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212 | (1) |
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Beating Your Opponent, in Six Different Ways |
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213 | (4) |
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Paying attention to structure and organization |
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213 | (1) |
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Managing your time (and your opponent's) |
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213 | (1) |
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214 | (1) |
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Establishing your arguments early |
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215 | (1) |
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Avoiding repeating arguments |
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216 | (1) |
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Losing battles to win the war |
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216 | (1) |
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Chapter 19: International Speaking |
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217 | (10) |
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Discovering the Culture of Your Audience |
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217 | (1) |
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218 | (5) |
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Keeping it as simple as possible |
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218 | (1) |
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Quoting someone from the audience's country or culture |
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219 | (1) |
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Adapting substance and style to cultural needs |
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219 | (1) |
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Keeping it as short as possible |
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219 | (1) |
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220 | (1) |
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Remembering there's more than one America |
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220 | (1) |
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220 | (1) |
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220 | (1) |
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Losing the jargon and acronyms |
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221 | (1) |
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Using appropriate sports metaphors |
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221 | (1) |
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Getting the numbers right |
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221 | (1) |
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Being cautious about holiday references |
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222 | (1) |
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222 | (1) |
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222 | (1) |
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Making magnificent handouts |
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222 | (1) |
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223 | (4) |
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Getting there ahead of time |
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223 | (1) |
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223 | (1) |
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223 | (1) |
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224 | (1) |
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224 | (1) |
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224 | (1) |
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225 | (1) |
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Working with foreign voltage |
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225 | (2) |
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Chapter 20: Virtual Meetings: Phone, Video, and Web |
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227 | (10) |
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Choosing a Type of Virtual Meeting to Hold |
|
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227 | (4) |
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Avoiding technical difficulties |
|
|
229 | (1) |
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Fitting the meeting into your budget |
|
|
230 | (1) |
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Factoring in your meeting goals |
|
|
230 | (1) |
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Preparing for a Virtual Meeting |
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|
231 | (2) |
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Applying non-virtual rules |
|
|
231 | (1) |
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Considering virtual-specific factors |
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|
232 | (1) |
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Participating in a Virtual Meeting |
|
|
233 | (1) |
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Taking in Tips for Teleconferences |
|
|
234 | (3) |
| Part VI: The Part of Tens |
|
237 | (16) |
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Chapter 21: Ten Types of Humor That Anyone Can Use |
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|
239 | (8) |
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239 | (2) |
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|
241 | (1) |
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|
241 | (1) |
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|
242 | (1) |
|
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|
243 | (1) |
|
Abbreviations and acronyms |
|
|
243 | (1) |
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|
244 | (1) |
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|
245 | (1) |
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|
245 | (1) |
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|
246 | (1) |
|
Chapter 22: Ten Things to Check Before You Speak |
|
|
247 | (6) |
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|
247 | (1) |
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|
248 | (1) |
|
|
|
248 | (1) |
|
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|
249 | (1) |
|
|
|
249 | (1) |
|
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|
249 | (1) |
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|
249 | (1) |
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|
|
250 | (1) |
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|
|
250 | (1) |
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|
|
251 | (2) |
| Index |
|
253 | |