This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

• Covers updated system utilities and new features of OS X Yosemite.
• Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
• Focused lessons take you step by step through practical, real-world tasks.
• Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.

 

Arek Dreyer (Chicago, IL) has been an Apple Certified Trainer since 2002. President of Dreyer Network Consultants Inc. in Chicago, Arek delivers courses and provides training around the world, both in the classroom and at events like the MacIT® Conference and European Macintosh System Administrators Meetings. Arek provides consulting, troubleshooting, and integration services for customers that use iOS devices and Macs in complicated environments.

Ben Greisler (Exton, PA) is the owner and technical lead of Kadimac Corp., a firm specializing in the integration of iOS and OS X into enterprise IT settings. Ben is an Apple Certified Trainer, author, consultant, and lecturer who has served on the Advisory Councils of the Apple Consultants Network and MacIT® Conference. Together Arek and Ben have collaborated to write several titles in the Apple Pro Training Series including OS X Server Essentials 10.